Legal
Terms and Conditions
Last updated: September 2026
§ 1 Scope
These General Terms and Conditions (GTC) apply to all contracts between Ingenieurbüro Pilscheur, [address] (hereinafter the "Contractor") and the client for energy consulting, planning and automation services. Deviating terms of the client only become effective if the Contractor expressly agrees to them in writing.
§ 2 Subject matter & services
The scope of services results from the respective offer or order confirmation. Insofar as services are provided under subsidised programmes (e.g. BAFA energy consulting for residential buildings, iSFP [individual renovation roadmap], BEG-EM [German Federal Funding for Efficient Buildings, single measures] application), the relevant federal programme guidelines form part of the contract.
§ 3 Conclusion of contract
The Contractor's offers are non-binding. The contract is concluded by written order confirmation or by commencement of the service. Enquiries via the contact form or the funding check do not constitute an offer, but a non-binding initial contact.
§ 4 Client's duties to cooperate
The client shall provide all documents required for the performance of the services (e.g. building plans, energy certificates, heating cost statements, site plan) completely and in good time, and shall grant access to the property where necessary. Delays resulting from lack of cooperation shall not be at the Contractor's expense.
§ 5 Fees & payment terms
Unless expressly agreed otherwise, the fees stated in the offer apply plus statutory VAT. Invoices are due for payment without deduction within 14 days of the invoice date. For multi-stage services (e.g. iSFP, BEG application), partial invoicing according to progress is permitted.
§ 6 Funding commitments
The Contractor owes competent application support, but not a funding commitment. Approval is granted solely by the competent bodies (e.g. BAFA, KfW). Changes to programmes and funding rates are beyond the Contractor's control.
§ 7 Liability
The Contractor is liable without limitation for intent and gross negligence, as well as for damages arising from injury to life, body or health. In cases of slight negligence, the Contractor is only liable for breach of material contractual obligations (cardinal obligations) and only up to the foreseeable, typical damage. Liability is otherwise excluded. Professional indemnity insurance is in place.
§ 8 Copyright & usage rights
Copyright to all reports, plans and calculations created remains with the Contractor. The client receives a simple, non-transferable right of use for the agreed purpose.
§ 9 Right of withdrawal for consumers
Consumers within the meaning of § 13 BGB [German Civil Code] have a statutory right of withdrawal of 14 days for contracts concluded at a distance or off business premises. Details are set out in the separate withdrawal instructions attached to the contract offer. If, at the consumer's express request, the Contractor begins performance before the withdrawal period expires, a pro-rata fee for services already rendered is payable in the event of withdrawal.
§ 10 Data protection
Personal data is processed exclusively for the performance of the contract. Details can be found in the Privacy Policy.
§ 11 Dispute resolution
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/. The Contractor is not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
§ 12 Final provisions
The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods. The place of jurisdiction for merchants is the Contractor's registered office. Should individual provisions be invalid, the validity of the remaining provisions shall remain unaffected.
Template text — have it reviewed by a lawyer before publication and adapt it to your actual service portfolio.